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“Bug Reports, Feature Requests and General Feedback”

Updated March 10, 2014

Feedback

Please post your feedback, bug-reports and feature-requests below. You must be a regular user to do this.

We do not answer questions here if they are already answered in the FAQs or Terms of Service.

General Information

Recent changes/improvements

  • 2014-03-01 - New gallery replay feature online.
  • 2014-02-24 - Various user interface improvements and bug fixes.
  • 2013-10-20 - We have now amended the FAQs concerning nudity on this site.
  • 2013-01-26 - Regular Users now may use the /join command (i.e. /join username).

Known bugs

  • Users with Internet Explorer will most likely experience distorted gallery images. The cause is not yet known and no solution for IE is available. IE users must switch to another browser to avoid the issue.
  • Users with Chrome and FireFox 3.6.4 may experience problems zooming. This is because these browsers interact with Flash in a different way than before. Users can either deal with the problem, use another browser, or roll back to a previous version of FireFox. A Temporary Hotfix for Firefox has been found.
  • For users experiencing tablet problems in Win7: Enter "Component Services" in the start search bar. Click on Component Services. Select Services (Local) to the left. Locate Tablet PC Input Service. Right click, and go to properties. On Startup Type, select Disabled. Click Okay.
  • Users may occasionally experience a phenomenon in which iScribble boards will appear null, and all text is garbled. This is a Flash framework error, and cannot be fixed by the administrator. If this occurs, refresh the window, and login again.
  • Users experiencing the errors 2048 or 2031 on Firefox (and maybe IE) may try this Possible Solution for Flash problems.
  • (please report any other bugs)

We currently have following Administrators

tyb, sushi, crimz, evn

Power Users

Andy, blasfemme, bleep, Bluefox, bratcat, broglex, C0mBineD, cereal, chailoe, claire, DarkGenic, DustFinger, Egl, Erk, Felipe, GASP, GHOST, Goozi, Gumbie, Heichou, horsefeather, Icesane, ink, Jennifer, Jonathan, Jme, Kamano, Katrina, Kimie, Knave, knick, Lucifer, Luk, Manti, Marko, Miika, Naunen, obis, Precipice, RedString, Saphy, scimmia, shwa, Sketchpad, Sode, Spes, Steven, subst, SystemFraud, turtletheif, unHalo, Weedie, yasu, Ybur, yooniwut

Users with Warning rights

afflicatio, aono, Azurenex, BEATNGU, Brie, Brohemoth, CandiesMoe, Chikorita, Concept, dokuhacker, Ein, fatalox, Frenzie, Fygget, Gemmar, Giwi, Hayden, JawKnee, Kerr, Lotusclock, mandachan, Marshintire, MayB, MeSh, Milla, MorbidChylde, ni, Neko-Shippo, Non, Paula, Piashantee, pine, sarahsays, Sayuta, shoestrings, Shye, SmART, Smoo, Spyda, squibbit, sue, Tackyhats, Toonz, TouchandGo, Wewfie, zimmer

Users with Gallery rights

becky, NJ.

Theme Selection

Select your favorite theme here
(recommended selection is "automatic")

Tournaments and Competitions

Tournament 2008
Competition 2009/1
Competition 2009/2
Competition 2009/3
Competitions 2010
Competition 2012
Competition 2014

Settings

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User Comments

Commented by Ver-Wolf
Fri, Apr 18 2014, 07:33 pm
I was wondering if you guys ever considered an idea with the "# friends online" thing.
like what if we were able to click on it and see which one of you friends are on, so you can go hang with them on a board or something like that?
Commented by Moderator: /list
Commented by kedicik
Tue, Mar 4 2014, 09:44 pm
-why do our drawings lose quality after being published?
-i sometimes encounter an empty lobby with "(usercount)" in place of my online friends, refreshing doesn't help and i can't get into any boards. after some time it gets back to normal.

Commented by Moderator: The images lose quality for the same reason that saving an image from Photoshop will lose quality. They're saved with a jpeg encoding which isn't a lossless format. In other words, it tries to compress the file size for storage and has to lose color data in the process.

Commented by Moderator: As for the (usercount) and boards being empty, that's caused by network issues. It means it failed to receive that information from the server and, aside from adjusting your network for better performance, refreshing the page is your best option.
Commented by Crosby87Wolf
Sun, Mar 2 2014, 07:53 pm
Hello! I came online after a short time of not coming on, and wow, there's a huge change! It'll take some getting used to, but that comes with everything, right?

Just out of curiosity, will the "chat lock" option ever come back? It was great for roleplays when multiple people are typing and you're trying to read a specific thing someone said. That way you're not getting chucked back to whenever someone types something new. Thank you for your time! (:

Commented by Moderator: There is no longer a need for the scroll lock button as the chat automatically stops scrolling when you scroll up and resumes when you scroll back to the bottom.
Commented by KS
Fri, Feb 28 2014, 05:08 am
Awesome replay function you guys implemented! Although can I suggest an option that the person who publishes can decide to toggle replay on or off? Surely sometimes serious drawings have a really..interesting replay beforehand.
Commented by Moderator: The publisher can disable replay.
Commented by weylin
Thu, Feb 27 2014, 11:50 pm
Everyone says the brush size selector is fixed now, good job ^_^
Commented by weylin
Thu, Feb 27 2014, 05:50 am
I have been getting several complaints (And have experienced myself) a problem where the first click of a brush selection doesn't seem to respond. Here's the steps on how to reproduce it:

Draw a little bit on the board.
Click on a different brush size.
If you click anything besides the largest one, it will likely not do anything, or take several clicks for it to respond.

Current workaround is to click the largest size, which appears to "unfreeze" it, and then to click on the one you wanted.
It's a bit tedious but should work until a fix is done.

Commented by Moderator: There was a release earlier today that fixed an issue with selecting the brush size. I'm not sure if this is what you were referring to; however, I was unable to reproduce the problem you described. Please try to reproduce it yourself, again, and let us know if it's still an issue.
Commented by Sayuta
Wed, Feb 26 2014, 11:00 am
Hi, if the board filter is now possible, would it also be possible to add a board search? I get lost in my private boards :c

Another one, would be nice having two buttons for favorite private boards - to remove from favorites and to delete completely, its a pain looking for it in general private boards after the drawing is finished.

Commented by Moderator: Thanks for the suggestions, we'll take them into consideration. :)
Commented by Phoney
Wed, Feb 26 2014, 09:52 am
Since iscribble changed it's interface, I've been having a lot of like.. lag issues? this wasn't a problem before and I could draw fast and smoothly, but now there's some sort of delay with drawing and tool switching? I've tried switching from IE to Chrome but Chrome is even worse. I know it's not just me since a few of my friends are also experiencing the same problems.

Commented by Moderator: I've not experienced any lag while drawing; however, it has been duly noted. Thanks for the feedback.
Commented by Krowphay
Tue, Feb 25 2014, 10:29 pm
Thanks a bunch for considering the suggestion I sent in and adding the iScribble logo to the top left corner - looks fantastic!

Commented by Moderator: Thanks for the suggestion, it was originally intended but overlooked before the release.
Commented by tomkk
Mon, Feb 24 2014, 09:39 pm
hey man i have a suggestion on the board

firstly when you are on the board where it says friends it would be great if you can click it and it goes like a drop down list and shows you who is online i think it would be quicker and easier then the /list command http://snag.gy/6U2WL.jpg

lastly when your in lobby where it shows your list of friends it would be great if you can click them and it takes to the board they are at again i think it would be quicker and easier then the /join command. thanks for taking the time to read :D

Commented by Moderator: Thanks for the suggestions, we'll take them into consideration.
Commented by Sayuta
Mon, Feb 24 2014, 02:11 pm
The time of changes has finally come! Really nice interface improvement. I'll miss the sleeping away face though.
Commented by knightdelete
Sun, Feb 23 2014, 11:07 pm
Not a serious issue but the board users glitches out of the box when the browser is resized.

http://prntscr.com/2v9gdm

The drop down box doesn't register away when in a board.

http://prntscr.com/2v9ozm

Commented by Moderator: I'm unable to reproduce the problem with the users list... However, we definitely need to fix that status menu. Thanks for the info. :)
Commented by RedString
Sun, Feb 23 2014, 07:24 pm
Several people have reported issues with their chat such as a reset chatbox size and an issue with scrolling. iScribble is aware of these changes and is working on them.

UPDATE: 2/23/14 4:00 EST
All of the issues stated above should be fixed now in addition to the new iScribble interface! We hope you enjoy the new look and new features that include..

NEW FEATURES
+ Several interface enhancements
+ Board Categories
-- Board filter added to Lobby
-- Category selection on board creation form - General, Games, Role-play
+ New client expands vertically to the height of the browser window
+ Revamped the clients disconnection screen
-- Added a proper alert dialog
-- Client now shows the chat log, even after being disconnect
-- Created a button to quickly log back in
-- Chat log remains after logging back in
+ Added a stepper to adjust the chat's font size
+ Removed chat lock button, added smart auto-scrolling
+ Removed away button, added availability drop-down menu

BUGS SQUASHED
+ Glitch allowing the use of normal tools in a Simple Board
+ Improved parsing of URLs in chat (fixes https links)
------(Don't even have to have https:www.) Ex= youtube.com should link to youtube.
+ Changed chat font to Tahoma for easier reading



As always, if you experience any problems or bugs with the system, please be sure to post them.
Enjoy. :D
Commented by Katrina
Mon, Jan 27 2014, 02:56 pm
@Ghost sounds to me like a flash issue. I'd double check she's got flash version 9 loaded (link is bottom of home page). If she has, uninstall and reinstall! :)
Commented by GHOST
Sun, Jan 26 2014, 01:51 am
"ffng.: im useing google chrome ive been using it forever for this site and as i logged in today my screen automatically just began zooming in all the way its stuck right now and i tried going to all my zoom settings and web contact and everything apparantly is zoomed out to its max and i can see all the pixels on the site and when i draw now its all wobbly and ii know its not my tablet but its only happening onto the site"

Commented by Ghost: She says it's not the browser that's zoomed in. Any ideas?
Commented by Polyp
Sun, Jan 12 2014, 06:34 am
Why is it, that in the year 2014 of our Lord Jesus Christ, iScribble insists on having only the option to clear all offline messages as opposed to selected ones? This is heresy in the eyes of G-d.

Commented by iS: Dear G-D. We send out sincerest apologies from the deepest realms of our internet hearts. The year 2014 has only just begun, but we hope to bring progressive change as soon as we can. You have not been forgotten.
Commented by Katrina
Sat, Jan 11 2014, 10:47 pm
Registration is now Fixed
Commented by RedString
Fri, Jan 10 2014, 03:59 pm
Registration is indeed broken again but will be fixed asap. The process of making an account is as followed; user makes account via registration form - confirmation link is sent to email to test if legitimate - once the confirmation link is confirmed accounts have to be manually approved before 24hours or they are auto accepted. It is a bit time consuming but there are often issues with inappropriate account names that need to be rejected or people making double accounts. Improving the registration process is something we would like to fix in the future as well.

Will let you know once they work again. Please remind your friend to resubmit her registration form!
Commented by weylin
Fri, Jan 10 2014, 07:30 am
How long does it take for people to get their activation e-mails?
Trying to invite any friends to iscribble is a massive pain, about 90% of them just give up on the idea.

To make matters worse, some e-mails can't be used, so they have to make one, and most don't even try at that stage because why should they have to make a new e-mail account just to sign up? It's all very frustrating.

One has waited for several days and still has not gotten the e-mail.
I haven't registered in so long myself, though, that I don't know exactly how it works.
Commented by Meryl
Fri, Jan 3 2014, 03:27 pm
Hiya .. I keep getting error#2048 when trying to log in.. never had that before.. help please. :o)

Commented by subst: If it's not just a short lag and you keep getting the error all the time you can try that one fix mentioned here on this page under "Known bugs".Also if you have recently updated you browser/flash you can try going back to the previous versions of those or try another browser.Then also if you are on wifi try switching to cable or getting a better signal at least, and finally you can try to check if your connection is not being blocked by a firewall or proxy.
Commented by Inure
Thu, Dec 12 2013, 09:52 pm
Hello, I am having an issue logging in. On my account when I log in no users show up on the list, also no boards appear.
When I log in as a guest, the users and boards appear!
Anyone know this issue?

Commented by evn: Hey! We are looking into this issue. Seems to be happening to quite a few people.
Commented by Lalna
Wed, Dec 11 2013, 11:00 am
It would be nice if I could clear all the banned accounts out of my friends list. ): It really hogs space up

Commented by subst: Sorry, but currently there's no easy way of doing that.It's not possible to friend or unfriend multiple users at once nor sort/filter the list.Even more, closed accounts can't be removed through their profile page, you can do this only by using a chat-command: /unfriend [username]. (Note: closed accounts are not automatically removed from the friends-list because they are not being deleted, not all of them represent bans and not all of the bans are permanent.)
Commented by weylin
Thu, Dec 5 2013, 06:13 am
Are you guys aware that untrusted users can effectively do a board clear by just drawing white on the top layer and merging down?
If you try and clear, it will say you have insufficient rights. If you merge, it will go through with it if nobody is in the board to vote otherwise.

/undo also works for untrusted.

I'm not sure why board clears are locked, the only significant change for a trusted is that a trusted user can invite more people to a board.

I haven't tested to see if this works on hybrid boards.

Commented by subst: You're right - the main purpose of /trust is to delegate the right to /invite.It would perhaps make more sense if the board-clearing command were available upon the initial /invite.This is nothing new though, it has always been like that :p
Commented by jin-nyeh
Tue, Nov 26 2013, 01:40 pm
I am using Win 7 and lately whenever I come online, the lobby page of Iscribble will show public, private and user list as complete blanks (e.g. http://tinypic.com/view.php?pic... ) and when I do manage to get into a board, everytime I try to hop out the board freezes and I couldn't get to the lobby page again. I am not sure if it's the problem with my computer or there is a bug within iscribble's server itself as the same problem occurred in all of the browsers I use.

Commented by RedString: I apologize for the late reply, and I hope that things are all fixed now. If they still aren't, then I'm not exactly sure how to help you but I just wanted to let you know that we aren't ignoring this. I haven't heard of this happening before. It was probably a side effect of the maintenance that occurred a couple days back. Try re-installing a browser like chrome, or clearing the cookies and caches for the site.
Commented by RedString
Sun, Nov 24 2013, 10:24 pm
iScribble has switched servers as of November 23, 2013 because the disk space has been getting low on the previous server. There may be some speed improvements for some users but nothing huge as the server is still located in Switzerland. There is a larger bandwidth now available.

Since this change we are aware of some issues users have been experiencing with server freezes and disconnections, frozen boards, unable to access private boards, unable to upload pictures and a broken login. We are working to resolve these matters as soon as we can. Please let us know if anything else comes up!

Edit - These should all be fixed now.
Commented by DemonAngelFu
Sun, Nov 24 2013, 11:39 am
Uhm... I am currently using windows 8 but my pen doesnt work on iscribble. It keeps clicking when I want to draw. Is there anything I can do about it to make it work? (downloading a driver doesnt work D: )

Commented by RedString: You may want to check your tablet and pen preferences to make sure your pen is installed correctly and configured to the proper commands? If the pen works on other softwares like ms paint or the deviant-art drawing canvas then it should work on iScribble as well. Get back to us if the pen works on those programs but still not on iScribble.
Commented by weylin
Sun, Nov 24 2013, 08:24 am
Hey guys, I am getting A LOT of complaints from people who are trying to make iscribble accounts, all of them saying that they get the error "User could not be created"

I've had them try registering with e-mails which are not blocked, and they've tried using random names to remove the possibility of it being one that's already taken.

What's going on here? It's like no new users can sign up.
I'm not sure what to tell them, any help on the matter would be greatly appreciated.

Commented by RedString: Hmm, I just tried to make a test account as well and I got the same message. My best guess is that during the server switch yesterday something went wrong. I will notify the administrators and see what can be done about it. In the meantime I hope they can utilize the guest feature and get to know some of our community (: I or another moderator will get back to you asap.

edit
I believe they are getting confirmation emails again

Commented by Weylin: Thanks for the help! ^^
Commented by KthTheArtist
Sat, Nov 23 2013, 03:10 am
I received the message. I cant get in on this board shown in this pic in the link http://tinypic.com/.../5

Commented by RedString: There have been many glitches in the system and we speculate they evolve around the issue of switching to a new server. Try logging out and logging back into your account and see if that does anything to fix the issue.

Commented by KthTheArtist
Tue, Nov 19 2013, 09:26 pm
HEY! I cant get in privet boards! I am invited and all that but then it says "Connection Closed please try again later."
Commented by RedString
Tue, Nov 19 2013, 06:06 am
The iScribble moderator team is well aware of the frequent disconnections that the iScribble server has been experiencing over the past couple days. We understand how frustrating the server flickers have been, as we have had to deal with them just as you have. Please bear with as tyb works to improve site performance. Updates will be added to this post or this page informing users of new events.

Edit
There is a scheduled maintenance Saturday, November 23rd around 4 AM EST. The server will be down for an hour or two.

Hopefully this will be last of the sever flickers and board glitches.

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